Duties to include:

• Respond to the hosted solution customer base
• Diagnose VoIP connectivity issues
• System administration on the hosted products that we support
• Understand networking and IP Telephony (Voice over IP (VOIP) in detail, including sip trunking and basic router administration
• Dealing with customers and the IT team over the phone providing guidance where required

This is a challenging and varied role, and will only suit a self-motivated individual wishing to begin a career in sales. Full training is given both internally and externally on our products, solutions and customer references. This role involves travel within the UK.

Key Responsibilities:

• Running your own sales campaigns whether into prospects or existing customers, with support from the sales team, suppliers and manufacturers
• Engage with prospects and customers, on the phone, face to face and written.
• Position our IT products and solutions, all the way through to the actual sale
• On-going customer account management

As an IT Technical Sales Apprentice, you will be a member of a small team with the MD and two other salespersons yet to be hired. You will be predominently working from home, but please make sure that you are able to travel to Basingstoke for workshops when necessary. In order to support you when working from home, you will have regular Zoom meetings with your tutor and you will need to attend workshops at Basingstoke ITEC on a monthly basis.

• Qualify and close new business opportunities for the IT Salesperson Apprenticeship Programme using the Sandler Selling System Methodology
• Design & implement automated lead generation processes for all Programmes including sequence/cadence rules, personalisation, intent & templates using Salesforce & third-party AI and Machine Learning and other technology tools
• Account Manage all apprentices and accounts including Basingstoke ITEC and develop upsell/cross opportunities to sell other Programmes. The MD will be responsible for the overall account and Basingstoke ITEC relationship
• Design & implement automate lead generation processes to keep data 98% accuracy
• 70% new business
• 30% upselling & cross selling of existing accounts after new business won
• 312 minimum outreach attempts per week
• 16 minimum first conversations per week