Duties will include:

• Allocation of particular customer accounts
• Creating phishing, GDPR and Policy campaigns for customers
• Managing users (adding, removing, amending etc.)
• Report generation
• Answering customers telephone calls
• Responding to customers support tickets
• Working to schedules and time frames
• Working as an individual and in a close-knit team
• Maintaining an extremely high level of quality control

The first 6-months of the job will be focused on using cold data to generate appointments using the company CRM, this will be predominantly by making outbound calls and emails. This will be focused on finding customers with a requirement for either full IT outsourcing, or specific areas (e.g. networking, cyber security) and making an appointment to speak to a senior salesperson in the company.

Depending on the progression of the candidate there will be opportunities after the first 6-months to take on further responsibility. This would include the opportunity to further develop opportunities, take on the role of quoting customers and be involved with other business areas related to sales (such as marketing and supply chain). There will also be opportunities to shadow a senior salesperson and understand the full end to end sales process.

Duties:

• Prospecting via phone and email
• Administration of opportunities and prospects on CRM
• Generating high quality leads and appointments (quality over quantity)
• Identifying suitable businesses to work with and getting to decision makers
• Identity commercially viable/profitable opportunities which will help to grow the business

Field Based/Client facing

The role will be Network / IT Support focused.

• Rack and cable/patch Router/Firewall/Switches
• Complete Firewall/Switch setup
• Setup WiFi access Points
• Support Windows / Mac Users (helping with Microsoft Office problems, Microsoft Updates etc)
• Setup Network Printers

Hardware used:

• PfSense / Cisco Meraki / Ubiquiti / HP Aruba
• HP / Dell End User Hardware