I'm a

Learner

Are you employed and
looking for a qualification?

We will work in partnership with your employer to help you achieve your qualification. An assessor will visit you at work and you will be required to attend our centre for workshops/study.
If you are changing roles or need to improve and learn additional skills, or you would like acknowledgement of your achievements and competency, these qualifications will feed into your Continual Personal Development.

An assessor will visit you at your place of work and you will be required to attend ITEC’s centre for workshops/study.

What are the benefits of work based qualifications?

Adds value and interest to your work
Addresses gaps in your employment skills
Provides real
work skills
Develops your
existing skills
Nationally recognised qualification

How much will it cost me or my employer?

Age 16-18, no cost to you.
If you are age 19-23, your employer may be required to pay a contribution.

Apprenticeships take a minimum of 366 days, up to 18 months.
You cannot already have a higher level qualification in the same subject. Other eligibility criteria applies.

Are you leaving college or school soon?

City and Guilds I.T., Telecoms, Software and Web Professional Advanced level 3
We provide work based apprenticeships. We train you in one of our apprenticeship subjects. Then we place you into a relevant work placement that will lead to permanent employment.

What does the training involve?

A range of on and off the job training, developing skills, knowledge and behaviours appropriate to the 
apprenticeship or qualification

How long does it take and what is it worth?

You will have completed the entire apprenticeship in fourteen to eighteen months
Level 2 apprenticeships are equivalent to 5 GCSEs
Level 3 apprenticeships are equivalent to 2 ‘A’ Levels

What about financial support?

Financial assistance maybe available for some programmes in particular circumstances

Are there any entry requirements?

You will need to attend an interview and complete two assessments
C grade or level 4/5 and above GCSEs or equivalent in English and Mathematics are required for level 3 apprenticeships

Business Administration and Customer Service

Please apply direct to vacancies or ‘get in touch’. We provide interview support and advice
on what employment will be like and how you can prepare. We also provide a ‘buddy’ to help you
settle in to your apprenticeship.

Kate Staples

A star is born

Kate shares her experience as a budding
Business Administration professional.

We’ll help you discover a progression route potentially leading to a degree...

You may like to consider a higher level qualification once you have completed your Apprenticeship.

It is now possible to study up to a Level 7 as an Apprentice (Equivalent to a Masters Degree) with the training costs funded by the government.

Our Vacancies

The role will be Network / IT Support focused. Completing an Infrastructure Technician Apprenticeship Level 3.

Weekly Wage

£230.76

Exp Duration

18 months
Hook, RG29 1RT

Field Based/Client facing

The role will be Network / IT Support focused.

  • Rack and cable/patch Router/Firewall/Switches
  • Complete Firewall/Switch setup
  • Setup WiFi access Points
  • Support Windows / Mac Users (helping with Microsoft Office problems, Microsoft Updates etc)
  • Setup Network Printers

Hardware used:

  • PfSense / Cisco Meraki / Ubiquiti / HP Aruba
  • HP / Dell End User Hardware

Weekly Wage

£230.76

Exp Duration

18 months

Working Week

Days and shifts TBC between 9am-6pm

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE or equivalent in maths and English at Grade C/4 is preferable.
Vigil Fire Safety Ltd are looking to recruit an apprentice.

Weekly Wage

£192.30

Exp Duration

18 months
Hook, RG27 8AJ

As the Business Administration Apprentice you would be initially office-based operating out of our Hartley Wintney office and reporting to the Key Account Manager

The area of responsibility for this role falls across the Engineering department.

In this role you will be learning to plan of the company’s engineering resource for the delivery of Installations, Service and Reactive management to the business’s Clients. To work alongside the Key Account Manager building customer relations.

It is essential that you are able to demonstrate the ability to organise yourself well, have a good telephone manner and be able to communicate affectively both orally and written.

You will be working with the business’s Key Account Managers daily, Co-ordinating installations and smaller works to deliver a high level of service to the end user.

  • Arrange programming dates for installations
  • Entering jobs onto Joblogic
  • Ensure equipment is ordered as required to fulfil the works required in a timely fashion
  • Goods receipt ordered items
  • Prepare installation paperwork where necessary
  • On completion of installation, ensure necessary paperwork is returned to the administration team
  • Co-ordinate with accounts on completion of works for invoicing
  • Allocate engineering workforce accordingly and sending all necessary work details daily via email
  • Attending customer sites alongside other members of staff

Weekly Wage

£192.30

Exp Duration

18 months

Working Week

Monday - Friday 40 hours a week Shifts TBC

Apprentice Level

Advanced

GCSEs (or equivalent)

GCSE Grade 4/C is desirable.
Wokingham, RG41 2GY
To enable and support the UK sales and operations teams.

Weekly Wage

£192.30

Exp Duration

15 months
Wokingham, RG41 2GY

Areas of Responsibility

  • Ensure the customer service desk is covered at all times
  • Provide first line response / answer to client requests within 4 hours
  • Ensure clients are aware of who escalated requests have been forwarded to
  • Ensure inbound CS phone is answered within 3 rings capturing detailed and relevant client information including (name/title/contact details and reason for calling)
  • Produce key reports for the smooth and efficient running of sales (provisional, confirmed, cancelled reports) in line with business requirement
  • Produce and send customer requested support documentation (pro forma invoices, visa invitation letters etc).
  • SATV, PSO Credits, CLC and advanced pricing facilitation.
  • VUE and Prometric qualified administrator to support Training Centre Administrators when required.
  • Administration and confirmation of bookings, pre-payments and orders in line with procedure ensuring complete accuracy
  • Ensure ALL back-up documents are soft copy filed
  • Attend GK curriculum webinars to gain industry knowledge

Key Objectives

  • To provide support for sales providing optimal responses, quick turn-around and ownership
  • Correct and efficient usage of BAPS documenting all required client contact, booking and financial information
  • Ensure internal processes and procedures are fully understood and adhered to
  • Understand the impact the CS role has on customer satisfaction
  • Timely facilitation of GK third party bookings, invoicing and the inter-company bookingprocess in line with required timescales
  • Build qualitative relationships both internally at GK and, client-side
  • Work as a positive team contributor providing cover for the wider team as and if required
  • Display a basic understanding GK’s curriculum
  • Ensure that all Global Knowledge engagement meets and, exceed client expectation

Weekly Wage

£192.30

Exp Duration

15 months

Working Week

37.5 hours a week Hours are within 8:30-5:30 - Hours TBC

Apprentice Level

Intermediate

GCSEs (or equivalent)

GCSE Grade 4 is preferable.

Our Apprenticeships

An apprenticeship qualification is work related learning that will ensure you have knowledge and understanding of the role you are doing and will be the kickstart for your future career.

Get in touch

Have a Question? Fill out our short contact form if you have a question or would like more information and we will get right back to you

Click here to see our Apprenticeships and other training targeted at upskilling the existing workforce.
Click here to see our Apprenticeships and other training targeted at upskilling the existing workforce.
Please click here to see our latest Apprenticeship vacancies
An apprenticeship is a collaboration with you, your apprentice and Basingstoke ITEC and will be a positive experience. We are reliable, and our success rates show our high level of commitment.
An apprenticeship qualification is work related learning that will ensure you have knowledge and understanding of the role you are doing and will be the kickstart for your future career.
We understand the transition from school and college can be daunting, not just for the young person but also for the parent. We’d like to reassure you that an apprenticeship is a positive route to gain employment in a supported environment

Get in Touch