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Are you employed and
looking for a qualification?

We will work in partnership with your employer to help you achieve your qualification. An assessor will visit you at work and you will be required to attend our centre for workshops/study.
If you are changing roles or need to improve and learn additional skills, or you would like acknowledgement of your achievements and competency, these qualifications will feed into your Continual Personal Development.

An assessor will visit you at your place of work and you will be required to attend ITEC’s centre for workshops/study.

What are the benefits of work based qualifications?

Adds value and interest to your work
Addresses gaps in your employment skills
Provides real
work skills
Develops your
existing skills
Nationally recognised qualification

How much will it cost me or my employer?

Age 16-18, no cost to you.
If you are age 19-23, your employer may be required to pay a contribution.

Apprenticeships take a minimum of 366 days, up to 18 months.
You cannot already have a higher level qualification in the same subject. Other eligibility criteria applies.

Are you leaving college or school soon?

City and Guilds I.T., Telecoms, Software and Web Professional Advanced level 3
We provide work based apprenticeships. We train you in one of our apprenticeship subjects. Then we place you into a relevant work placement that will lead to permanent employment.

What does the training involve?

A range of on and off the job training, developing skills, knowledge and behaviours appropriate to the 
apprenticeship or qualification

How long does it take and what is it worth?

You will have completed the entire apprenticeship in fourteen to eighteen months
Level 2 apprenticeships are equivalent to 5 GCSEs
Level 3 apprenticeships are equivalent to 2 ‘A’ Levels

What about financial support?

Financial assistance maybe available for some programmes in particular circumstances

Are there any entry requirements?

You will need to attend an interview and complete two assessments
C grade or level 4/5 and above GCSEs or equivalent in English and Mathematics are required for level 3 apprenticeships

Business Administration and Customer Service

Please apply direct to vacancies or ‘get in touch’. We provide interview support and advice
on what employment will be like and how you can prepare. We also provide a ‘buddy’ to help you
settle in to your apprenticeship.

Kate Staples

A star is born

Kate shares her experience as a budding
Business Administration professional.

We’ll help you discover a progression route potentially leading to a degree...

You may like to consider a higher level qualification once you have completed your Apprenticeship.

It is now possible to study up to a Level 7 as an Apprentice (Equivalent to a Masters Degree) with the training costs funded by the government.

Our Vacancies

You will be working as a part of the IT service desk assisting customers with their issues and escalating them to 2nd line support

Weekly Wage


Exp Duration

18 months
GU51 2UJ

You will be the first point of contact for a wide range of customers as part of our talented help desk team. It will be advantageous for you to have some experience in IT technologies. Your day to day roles will typically include:

  • Use of remote tools to assist customers in troubleshooting problems
  • Remote/onsite support and project-based work (Travel to customer’s office for support/install with senior staff members)
  • Build and maintain customer and partner rapport
  • Manage technical issues, solutions, and sales opportunity progress by creating cases within the company help desk system
  • Manage case escalation to maintain forward movement on customer issues
  • Ensure clear, professional communication between the team and customer
  • Create and maintain self-help documents
  • Continue education by attending training sessions and reading technical documentation
  • Research IT and telecoms products, we use and could use in the future to expand our catalogue of products we offer to clients.

Weekly Wage


Exp Duration

18 months

Working Week

Monday 8:30am – 5pm, Tuesday 9am – 5pm, Wednesday 9am – 5pm, Thursday 9am – 5pm, Friday 9am – 4:30pm

Apprentice Level


GCSEs (or equivalent)

Minimum 5 GCSE’s Grade C/4 or above including math, English and IT, or equivalent.
Sandler Training is looking for an IT Sales Apprentice.

Weekly Wage


Exp Duration

18 Months

As an IT Technical Sales Apprentice, you will be a member of a small team with the MD and two other salespersons yet to be hired. You will be predominently working from home, but please make sure that you are able to travel to Basingstoke for workshops when necessary. In order to support you when working from home, you will have regular Zoom meetings with your tutor and you will need to attend workshops at Basingstoke ITEC on a monthly basis.

  • Qualify and close new business opportunities for the IT Salesperson Apprenticeship Programme using the Sandler Selling System Methodology
  • Design & implement automated lead generation processes for all Programmes including sequence/cadence rules, personalisation, intent & templates using Salesforce & third-party AI and Machine Learning and other technology tools
  • Account Manage all apprentices and accounts including Basingstoke ITEC and develop upsell/cross opportunities to sell other Programmes. The MD will be responsible for the overall account and Basingstoke ITEC relationship
  • Design & implement automate lead generation processes to keep data 98% accuracy
  • 70% new business
  • 30% upselling & cross selling of existing accounts after new business won
  • 312 minimum outreach attempts per week
  • 16 minimum first conversations per week

Weekly Wage


Exp Duration

18 Months

Working Week

Monday - Friday, shifts to be confirmed. Total hours per week: 40.00

Apprentice Level


GCSEs (or equivalent)

Our Apprenticeships

An apprenticeship qualification is work related learning that will ensure you have knowledge and understanding of the role you are doing and will be the kickstart for your future career.

Get in touch

Have a Question? Fill out our short contact form if you have a question or would like more information and we will get right back to you

Click here to see our Apprenticeships and other training targeted at upskilling the existing workforce.
Click here to see our Apprenticeships and other training targeted at upskilling the existing workforce.
Please click here to see our latest Apprenticeship vacancies
An apprenticeship is a collaboration with you, your apprentice and Basingstoke ITEC and will be a positive experience. We are reliable, and our success rates show our high level of commitment.
An apprenticeship qualification is work related learning that will ensure you have knowledge and understanding of the role you are doing and will be the kickstart for your future career.
We understand the transition from school and college can be daunting, not just for the young person but also for the parent. We’d like to reassure you that an apprenticeship is a positive route to gain employment in a supported environment

Get in Touch