As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will support the residential conveyancing teams in a wide range of administrative duties;

• Providing fee estimates, opening files, producing standard and ad hoc correspondence, and ordering searches
• Handling telephone enquiries, correspondence & emails to provide updates and information
• Drafting and amending letters and legal documents
• Working as part of an office team to provide an efficient and friendly service to our clients
• Take guidance to proactively deal with matters, ensuring clients, estate agents and all interested parties are advised of developments at all stages
• Liaising with staff from other Ocean Group companies
• Reporting on contracts to clients
• Liaising with other law firms and estate agents when involved in transactions
• Develop knowledge and skills for referral of all Ocean services and ensuring an exceptional customer experience.
• Providing assistance to the office conveyancer as required
• Protecting clients’ interests at all times, while taking precautions against potential fraud and money laundering
• Ensuring adherence to service level agreements, ensuring clients’ expectations are met, and updated as necessary
• Supporting all team members in providing an exceptional customer experience

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

They will be trained to :

• Understand Case Management Systems, we use LEAP
• Submit property searches via search flow
• Complete stamp duty forms and submit Stamp duty land tax form online
• Obtain  documents via land registry online portal
• Draft contracts on a sale and consider draft contracts papers on a purchase and be able to prepare a report on title
• Deal with applications
• Deal with all post completion matters – e.g., AP1
• Take instructions from clients on preparation of their Will and draft the same for review
• Draft Lasting Powers of Attorney and Probate applications to the Court
• TIme manage and prioritise tasks.
• Have good drafting skills to include letter writing,
• Good general administrative skills
• Demonstrate a good telephone manner
• Good communication skills with clients and solicitors alike

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

• Answer incoming support telephone calls in a professional, friendly, and confident manner
• Act as a first point of contact for customers and end users experiencing IT issues
• Communicate with users through telephone calls, email, and the helpdesk ticketing system
• Listen carefully to users, ask appropriate questions, and gather the information needed to understand and diagnose their issue
• Provide clear instructions and guide users through troubleshooting steps
• Maintain a calm, helpful, and professional approach when supporting users with different levels of technical knowledge
• Manage customer expectations by providing regular and accurate updates
• Follow up with users to confirm that issues have been resolved successfully
• Deliver a consistently high standard of customer service during every interaction
• Log all support requests accurately within the helpdesk ticketing system
• Record relevant information, including the issue, affected user, device, troubleshooting completed and resolution provided
• Categorise and prioritise tickets in line with agreed processes and service levels
• Monitor assigned tickets and ensure they are progressed within appropriate timescales
• Resolve common Level 1 support issues using documented procedures and troubleshooting techniques
• Escalate more complex or high-impact issues to senior support engineers or the appropriate technical team
• Maintain ownership of tickets where appropriate and keep users informed throughout the support process
• Ensure completed tickets contain clear resolution notes before closure
• Identify recurring issues and raise them with the Helpdesk Manager or senior members of the team
• Follow documented troubleshooting processes and contribute to the development of new support documentation
• Provide basic first line support across hardware, software, and different applications packages

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your responsibilities will include:

• Supporting HR Consultants with day-to-day client work across a wide range of industries
• Preparing employment documentation including contracts, offer letters, reports and HR correspondence
• Assisting with recruitment campaigns from vacancy creation through to onboarding
• Researching candidates using LinkedIn, job boards and other sourcing platforms
• Conducting talent mapping and market research to identify potential candidates for clients
• Helping to build and maintain candidate talent pools
• Screening CVs and supporting candidate communications
• Coordinating interviews and recruitment administration
• Supporting the onboarding of new employees for both Verve and our clients
• Maintaining accurate HR records, databases and CRM systems
• Assisting with HR projects including restructures, investigations, disciplinary and grievance processes
• Researching employment law, HR best practice and industry developments
• Exploring and implementing AI tools that improve the way we deliver HR and recruitment services
• Helping to automate internal processes and identify opportunities to improve efficiency
• Supporting the development of new workflows, templates and digital systems
• Producing presentations, proposals, reports and client documentation
• Assisting with marketing activities including LinkedIn content, employer branding and business development campaigns
• Supporting the delivery of workshops, training sessions and client events where appropriate
• Communicating confidently and professionally with clients, candidates and colleagues
• Attending client meetings and gaining exposure to real HR consultancy work
• Working closely with the wider team to continually improve how Verve delivers its services
• Taking ownership of projects as your confidence and experience grow

Throughout your apprenticeship you’ll gain experience in:

• Human Resources
• Recruitment and Talent Acquisition
• Employment Law
• Employee Relations
• HR Technology and Artificial Intelligence
• Business Administration
• Marketing and Business Development
• Project Management
• Client Relationship Management
• Professional Consultancy