• Deal effectively with a range of customer enquiries and training requirements on the telephone, via email and face-to-face
• Work independently and as part of a team
• Running your own sales campaigns whether into prospects or existing customers, with support
• Holding appointments with prospective & existing students to identify their needs and selling appropriate training packages to them
• On-going customer account management

As the Business Administration Apprentice you would be initially office-based operating out of our Hartley Wintney office and reporting to the Key Account Manager

The area of responsibility for this role falls across the Engineering department.

In this role you will be learning to plan of the company’s engineering resource for the delivery of Installations, Service and Reactive management to the business’s Clients. To work alongside the Key Account Manager building customer relations.

It is essential that you are able to demonstrate the ability to organise yourself well, have a good telephone manner and be able to communicate affectively both orally and written.

You will be working with the business’s Key Account Managers daily, Co-ordinating installations and smaller works to deliver a high level of service to the end user.

• Arrange programming dates for installations
• Entering jobs onto Joblogic
• Ensure equipment is ordered as required to fulfil the works required in a timely fashion
• Goods receipt ordered items
• Prepare installation paperwork where necessary
• On completion of installation, ensure necessary paperwork is returned to the administration team
• Co-ordinate with accounts on completion of works for invoicing
• Allocate engineering workforce accordingly and sending all necessary work details daily via email
• Attending customer sites alongside other members of staff

The Contracts Administrators primary role will be to assist the Contract Management team with the administrative tasks of the businesses contract renewals activities. The Contracts Administrator will work with the Contract Management team along with our distributors and manufacturers to prepare subscription and support service renewal quotations for our customers. They will also prepare and issue Maintenance Agreements to our customers who purchase subscription and support services. Furthermore, the successful candidate will also be expected to provide regular status reports.

The Contracts Administrator will work closely to and report directly to the Contracts Manager, and may have the career opportunity in the future to develop into a Contracts Co-ordinator.

Duties will include:

• Accurately requesting and preparing corresponding renewal quotations
• Creating and providing maintenance agreements for all new contracts to customers
• Status reporting of renewals and maintenance agreements to the Contracts Manager
• Appropriately answering the telephone for any incoming calls

• Working on a busy Reception answering all calls and transferring them through to the correct department
• Keeping a log of all incoming calls
• Taking brief messages and emailing them out
• Sending Faxes
• Greeting all staff, clients and sub-contractors
• Maintaining meeting room bookings and showing people to correct meeting room locations
• Date stamping all incoming post
• Taking full ownership of call management and prioritising your workload whilst always maintaining a friendly professional manor
• Completing file openings, file closures, audio typing letters and attendance notes

Duties will include:

• Deal effectively with a range of customer enquiries and training requirements on the telephone, via email and face-to-face
• Work independently and as part of a team
• Running your own sales campaigns whether into prospects or existing customers, with support
• Holding appointments with prospective & existing students to identify their needs and selling appropriate training packages to them
• On-going customer account management

• You will support colleagues in resolving help desk calls, and build own competence in the solutions we offer and customer support.
• You will learn to support our customers on various software products, some of these integrate with Active Directory so the willing to learn this area of IT would be beneficial. This will be on live customer sites using remote access tools, which are fully integrated with our internal support desk software. It may also at times be onsite at customers premises.
• Build skills in the use of our solutions and a deep understanding of the products so that you can independently address customer needs, this will require a good understanding of fault finding various scenarios.
• Ensure calls and installation projects are correctly managed and reported so that we can understand team utilisation and effectiveness.

An understanding or willing to learn the following areas will be required for this role:

• · Active Directory local and cloud based
• · IPv4, subnets, gateways etc.
• · Windows, Mac and Android Operating Systems
• · Understanding the principals behind DNS and DHCP
• · OCR, PCL and Postscript Drivers,
• · Printer ports and administration of all areas of print management