What will the apprentice be doing?

What training will the apprentice take and what qualification will the apprentice get at the end?

What is the expected career progression after this apprenticeship?

We work in a hybrid environment. The successful applicant will work from a combination of home and on client site as required. We hold internal meetings from time to time at various local venues.

Some of your responsibilites include but are not limited to:

• Dealing with daily issues that come int via our ticket system,
• Deploying laptops for new starters
• Helping with online configuration of both Microsoft Office365 and Google’s G-Suite.

We deal with supporting our clients on a break/fix contract but also fully outsourced IT, which requires someone flexible to either remotely support, or visit the clients’ site to help deliver this service.

The first 6-months of the job will be focused on using cold data to generate appointments using the company CRM, this will be predominantly by making outbound calls and emails. This will be focused on finding customers with a requirement for either full IT outsourcing, or specific areas (e.g. networking, cyber security) and making an appointment to speak to a senior salesperson in the company.

Depending on the progression of the candidate there will be opportunities after the first 6-months to take on further responsibility. This would include the opportunity to further develop opportunities, take on the role of quoting customers and be involved with other business areas related to sales (such as marketing and supply chain). There will also be opportunities to shadow a senior salesperson and understand the full end to end sales process.

Duties:

• Prospecting via phone and email
• Administration of opportunities and prospects on CRM
• Generating high quality leads and appointments (quality over quantity)
• Identifying suitable businesses to work with and getting to decision makers
• Identity commercially viable/profitable opportunities which will help to grow the business

The position of Apprentice IT Solutions Technician requires a talented and enthusiastic apprentice to work under the guidance of an appointed mentor and will consist of spending time with all of the teams working for the company, to gain a full overview of the various departments in line with the apprenticeship requirements.

They will be based in Fleet Hampshire but will expected to travel to customers sites in London.

Tasks include:

• Working within various teams and with variety of team members
• Developing Knowledge & skills under guidance and in line with their studies
• Be instrumental in writing technical documentation under guidance and in line with their studies
• Identify the strengths and weaknesses of solutions
• Identify problems under guidance and contribute towards solutions

The Digital Support Technician supports the MAT’s stakeholders though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems.

When you start an apprenticeship at KHIPU, you’re right at the beginning of an exciting career in one of the fastest growing technology sectors. You’ll be a valuable member of our team as soon as you join, learning on the job and making a vital contribution supporting our customers from day one. We will provide the training to ensure you have every opportunity to succeed so, if you have the aptitude and a “can-do” attitude, there really are no limits!

The role will see you taking part in a number of cybersecurity assessments for companies located in countries around the world, helping our customers understand what is needed to enhance their cybersecurity defences

RESPONSIBILITIES

• · Provide quality customer service, both verbal and written
• · Effectively communicate project progress to customers and internal stakeholders
• · Become proficient in the technologies assigned to you e.g. simulated phishing attacks and vulnerability
• assessment scans – comprehensive training will be provided
• · Ensure documentation is kept up to date, data is recorded accurately and reported on as required
• · Work effectively as part of a team and autonomously when needed
• · Be accountable and responsible for your actions and career path

When you start an apprenticeship at KHIPU, you’re right at the beginning of an exciting career in one of the fastest growing technology sectors. You’ll be a valuable member of our team as soon as you join, learning on the job and making a vital contribution supporting our customers from day one. We will provide the training to ensure you have every opportunity to succeed so, if you have the aptitude and a “can-do” attitude, there really are no limits!

RESPONSIBILITIES

• · Provide quality customer service, both verbal and written
• · Effectively communicate project progress to customers and internal stakeholders
• · Become proficient in the technologies assigned to you e.g. simulated phishing attacks and vulnerability
• assessment scans – comprehensive training will be provided
• · Ensure documentation is kept up to date, data is recorded accurately and reported on as required
• · Work effectively as part of a team and autonomously when needed
• · Be accountable and responsible for your actions and career path

Cevitr is a UK company one of the first companies in the region focussing on Robotic Process Automation (RPA) as a Managed Service. RPA is the application of technology aimed at automating business processes. Using RPA tools, a company can configure a software robot, to work alongside employees and take on manual computer-based activity. RPA is key to Industry 4.0 ecosystem evolution.

RPA is one of the fastest growing technologies in the world right now and getting into an RPA career would be a game changer for any aspiring candidate. The company has a very open and dynamic work culture and is a perfect launchpad for a technology career.

If you have energy, passion and genuine curiosity for new technology and learning, then come and join us on a path breaking RPA journey during this exciting phase in the industry.

You will be based out of our Farnborough office collaborating with our teams in other locations.

Your responsibilities will include:

•  Developing RPA scripts using world leading RPA technology
• Translating the business requirements into effective robotic process automations
• Utilising Agile development methodology
• Using Azure cloud platform to deploy RPA based software robots
• Automation solution validation

We have one vacancy within our sales department for motivated and enthusiastic Sales Support Assistants. The successful applicant will be able to engage with our customers and suppliers whether on the phone or via email. A key responsibility will be generating quotes for our customers, so precision and an eye for detail will be essential.

This is a challenging and varied role and will only suit a self-motivated individual wishing to develop their administrative and customer relation skills and willing to be a team member. Full training will be given in order for you to achieve continuous personal and professional development.

The key responsibilities of a Sales Support Assistant include, but are not limited to:

· Taking responsibility for customer quoting using our internal quoting tool

· Processing orders received

· Using FreshSales for opportunities

· Liaising with other departments; and liaising with customers, being professional and friendly

· Looking after Key Account Managers

· Performing general administrative tasks

· Ensuring Health and Safety is maintained at all times

Duties will include:

• Maintain relationships with key partners, ensuring we provide a unified service from supplier to client
• Develop, implement and maintain procedures of best practices and standards
• Understand analysis reports and analysis of the team
• Identify own training requirements
• Ensure all new and post-sale orders are dealt with efficiently and that the order is validated and deployed correctly
• To ensure we are regularly communicating with clients while exceeding their expectations
• Maximise efficiency
• Ensure constant improvement of customer experience and Service Delivery knowledge
• Manage process for communicating service affecting issues to the organisation and our clients
• Organising engineers for site visits
• Day to day involvement in the ongoing progression of all main hardware installations
• Assisting with system order proposals for the SCL Group Sales teams
• Liaising with networks on provisioning orders
• Raising or adding all aspects of the project billing to CRM
• Fixed rejects & billing queries
• Cease and re-provides

• To provide basic technical support in line with the school’s ICT technical support service for teaching and learning and school administration
• To assist the Network and Media Manager in developing a culture across the school of care for equipment and resources
• To assist the Network and Media Manager in meeting the high levels of customer service required to support the school
• To check and maintain the school’s ICT resources for safe, effective use by pupils and staff
• To maintain up to date records of all support requests and the subsequent action taken
• To maintain up to date records of hardware and software expenditures via the IT Asset Register
• Investigate requests for support; record diagnostic information, retrieve details of similar requests and either resolve or escalate to the appropriate level
• Perform routine maintenance tasks and carry out basic safety checks in accordance with Health & Safety guidelines
• Raise awareness among staff, students and other users of Health & Safety procedures
• Update installed hard- and software records; maintain a software library and store original copies of installed applications
• Follow school backup, virus protection and security procedures
• Purchase consumables and maintain stocks following school procedures
• To support the Network and Media Manager in developing and maintaining the Cantell Brand Image
• Participate in training for the range of work undertaken within the School’s Support Team
• Undertake duties to support the range of work undertaken within the School’s Support Team
• To demonstrate a willingness to work flexibly, sometimes outside of normal hours, in response to service demands and School events, as agreed with the Network and Media Manager
• To perform such other tasks as may reasonably be required by the School