• To assist the Infrastructure Manager & Senior IT Technician in ensuring that all hardware and software is properly maintained and fit for purpose;
• To provide front-line technical support to teachers and pupils as required and to provide advice and help to resolve basic problems;
• To maintain a log of hardware and software problems detected and to arrange for technical support through the appropriate ‘Helpdesk’ where problems cannot be resolved on site;
• To acquire a working knowledge of the programs used across all year groups in order to provide assistance and set up systems;
• To maintain an up to date inventory of IT hardware, software and licences and warranties, and to ensure that all software used is in line with licence agreements;
• To assist the Infrastructure Manager & Senior IT Technician with the purchase and installation of new equipment;
• To ensure that resources and equipment are in good repair and maintained to current Health & Safety standards;
• To assist with the updating of the school website, intranet and social media platforms;
• To undertake other duties to support the range of work undertaken within the department and to support IT across the curriculum.

• Keeping the website updated and posted with news
• Social Media – planning and creation of content with management of execution and scheduling
• Building and maintaining a client/referrers/contacts database and CRM system
• Compilation of directory submissions and on-line entries for the firm
• Preparing information on market research
• Monitoring of competitor websites and marketing activity including Social Media
• Preparation of news articles and blog posts
• Production of promotional marketing materials (e.g. brochures, leaflets, presentations, adverts)
• Appropriate use of the House style (internally and externally)
• Liaison with the local and trade press
• Co-ordination of external advertising (Parish Magazines, Gazette, Radio etc)
• Facilitation and evaluation of new marketing initiatives
• Organisation of events
• Monthly internal communication on marketing initiatives
• Supporting business development activities (proposals, presentations, etc)
• Ad-hoc projects as required
• Organising attendance at networking groups
• Liaison with departments re business source codes
• Monitoring and reporting on monthly marketing information

Field Based/Client facing

The role will be Network / IT Support focused.

• Rack and cable/patch Router/Firewall/Switches
• Complete Firewall/Switch setup
• Setup WiFi access Points
• Support Windows / Mac Users (helping with Microsoft Office problems, Microsoft Updates etc)
• Setup Network Printers

Hardware used:

• PfSense / Cisco Meraki / Ubiquiti / HP Aruba
• HP / Dell End User Hardware

As the Business Administration Apprentice you would be initially office-based operating out of our Hartley Wintney office and reporting to the Key Account Manager

The area of responsibility for this role falls across the Engineering department.

In this role you will be learning to plan of the company’s engineering resource for the delivery of Installations, Service and Reactive management to the business’s Clients. To work alongside the Key Account Manager building customer relations.

It is essential that you are able to demonstrate the ability to organise yourself well, have a good telephone manner and be able to communicate affectively both orally and written.

You will be working with the business’s Key Account Managers daily, Co-ordinating installations and smaller works to deliver a high level of service to the end user.

• Arrange programming dates for installations
• Entering jobs onto Joblogic
• Ensure equipment is ordered as required to fulfil the works required in a timely fashion
• Goods receipt ordered items
• Prepare installation paperwork where necessary
• On completion of installation, ensure necessary paperwork is returned to the administration team
• Co-ordinate with accounts on completion of works for invoicing
• Allocate engineering workforce accordingly and sending all necessary work details daily via email
• Attending customer sites alongside other members of staff

Areas of Responsibility

• Ensure the customer service desk is covered at all times
• Provide first line response / answer to client requests within 4 hours
• Ensure clients are aware of who escalated requests have been forwarded to
• Ensure inbound CS phone is answered within 3 rings capturing detailed and relevant client information including (name/title/contact details and reason for calling)
• Produce key reports for the smooth and efficient running of sales (provisional, confirmed, cancelled reports) in line with business requirement
• Produce and send customer requested support documentation (pro forma invoices, visa invitation letters etc).
• SATV, PSO Credits, CLC and advanced pricing facilitation.
• VUE and Prometric qualified administrator to support Training Centre Administrators when required.
• Administration and confirmation of bookings, pre-payments and orders in line with procedure ensuring complete accuracy
• Ensure ALL back-up documents are soft copy filed
• Attend GK curriculum webinars to gain industry knowledge

Key Objectives

• To provide support for sales providing optimal responses, quick turn-around and ownership
• Correct and efficient usage of BAPS documenting all required client contact, booking and financial information
• Ensure internal processes and procedures are fully understood and adhered to
• Understand the impact the CS role has on customer satisfaction
• Timely facilitation of GK third party bookings, invoicing and the inter-company bookingprocess in line with required timescales
• Build qualitative relationships both internally at GK and, client-side
• Work as a positive team contributor providing cover for the wider team as and if required
• Display a basic understanding GK’s curriculum
• Ensure that all Global Knowledge engagement meets and, exceed client expectation

The first 6-months of the job will be focused on using cold data to generate appointments using the company CRM, this will be predominantly by making outbound calls and emails. This will be focused on finding customers with a requirement for either full IT outsourcing, or specific areas (e.g. networking, cyber security) and making an appointment to speak to a senior salesperson in the company.

Depending on the progression of the candidate there will be opportunities after the first 6-months to take on further responsibility. This would include the opportunity to further develop opportunities, take on the role of quoting customers and be involved with other business areas related to sales (such as marketing and supply chain). There will also be opportunities to shadow a senior salesperson and understand the full end to end sales process.

Duties:

• Prospecting via phone and email
• Administration of opportunities and prospects on CRM
• Generating high quality leads and appointments (quality over quantity)
• Identifying suitable businesses to work with and getting to decision makers
• Identity commercially viable/profitable opportunities which will help to grow the business

You must be able to drive.

Duties to include:

• Receiving and processing purchase orders
• Issuing sales transaction invoices
• Verifying orders, including customers’ personal information and payment details
• Contacting customers by phone or email to answer queries and obtain missing information
• Maintaining and updating sales and customer records
• Compiling regular sales reports
• Expediting orders through internal liaison
• Directing feedback from customers to relevant departments
• Organise deliveries and asset all stock
• Supporting the sales department with other administrative tasks, if requested

You must be able to drive.

We are offering one lucky apprentice a fantastic opportunity to join our growing IT support company. Within this role you will further expand your knowledge and gain extensive skills in IT.

You will be the first point of contact for a wide range of customers and be exposed to a variety of different technologies and systems. It will be advantageous for you to have some experience in IT.

Your day-to-day roles will typically include:

• Use of remote tools to assist customers in troubleshooting problems.
• Remote/onsite support and project-based work including travelling to customers office for support and install with senior staff members.
• Build and maintain customer rapport.
• Manage technical issues, solutions, and sales opportunity progress by creating cases within the company help desk system.
• Ensure clear, professional communication between the team and customer.
• Create and maintain self-help documents.
• Continue education by attending training sessions and reading technical documentation.
• Research IT and telecoms products, we use and could use in the future to expand our catalogue of products we offer to clients.
• Other duties as assigned from time to time

• Develop and maintain good working relationships with clients to promote a high level of customer service;
• Taking IT support calls, logging, resolving, and escalating them in the helpdesk ticketing system where appropriate;
• Monitoring customer systems and acting on alerts;
• Resolution of 1st and 2nd line support issues and requests via telephone, remotely and onsite visits;
• Routine systems administration tasks: typical issues will be faults with PC operating systems, software and hardware,
• backups, printers, internet connectivity routers/firewalls and Windows Server administration;
• Building and configuring PCs, servers, networks ready for deployment;
• Administration of Microsoft 365, Google Workspace tenants;
• Configuration and administration of networking devices such as routers, firewall and Wi-Fi access points & systems;
• Deployment and administration of VoIP and CCTV systems;
• Administration of hardware inventories and software licenses;
• Documentation of all clients assets.

We have one vacancy within our sales department for motivated and enthusiastic Sales Support Assistants. The successful applicant will be able to engage with our customers and suppliers whether on the phone or via email. A key responsibility will be generating quotes for our customers, so precision and an eye for detail will be essential.

This is a challenging and varied role and will only suit a self-motivated individual wishing to develop their administrative and customer relation skills and willing to be a team member. Full training will be given in order for you to achieve continuous personal and professional development.

The key responsibilities of a Sales Support Assistant include, but are not limited to:

• Taking responsibility for customer quoting using our internal quoting tool
• Processing orders received
• Using FreshSales for opportunities
• Liaising with other departments; and liaising with customers, being professional and friendly
• Looking after Key Account Managers
• Performing general administrative tasks
• Ensuring Health and Safety is maintained at all times

Year One will involve rotating round four departments within Macmillan Distribution (MDL) and getting involved in many aspects of customer services and commercial development. The job role will include but not be limited to:

• Answering the phone in an efficient, positive and friendly manner
• Providing excellent service and support, to agreed standards for our customers and publishers, taking ownership of all queries. To include timely provisions of correct documentation to ensure no extra costs are incurred by MDL or another party
• Accurate editing and keying of all orders, queries and claims, using editing aids where necessary following all special requirements to the agreed service levels and department standards
• Providing excellent service and support, to agreed standards for our customers and taking ownership of all queries/problems/issues until resolution
• Manipulating Excel documentation and converting other document formats to Excel for downloading into Scaleout programme, checking output and editing in Vista System where necessary
• Using electronic system to download monthly/quarterly eBook sales from eBook vendors/publishers. Update and maintain eBook processing log
• Effective email management when handling the Inboxes within the team
• Keeping and filing/documentation and ancillary procedures up to date as required
• Ensure department scanning is taken daily to appropriate reception for scanning onto file director
• Resolve and respond to orders, queries and claims promptly, accurately and legibly in line with the department service levels in order to facilitate payment
• Ensure changes to customers’ accounts are updated with information as and when changes occur in a timely manner
• Facilitate the continuous improvement of processes carried out within the department and maintaining the related training chapter documents in the training system
• Assist with PR & social media communications
• Assist with the resolution of action points arising from Publisher Liaison Meetings, in relation to support and development issues – to agreed service level
• Assist the team with project work relating to current and future development, liaising at all levels, and see through to completion
• Attend any training courses that your Manager feels would be beneficial to role or career development
• Ensure individual error ratio is under 0.50%
• Promote and maintain the correct standards of health and safety within the workplace
• Be as flexible in your work as possible and therefore, take on any other duties as reasonably instructed to do so
• Commitment to our Delivering Excellence programme by following and demonstrating the key values of MDL

The role will include:

• Create and Update policies and procedures for the office
• Data entry
• Updating current documents
• Absence and holiday recording and reporting.
• CRM updating
• Office support (Air Con, Water Machine Services etc.)
• Compliance Management
• Sales Support when required
• Taking notes in meetings
• Assisting the director and CTO
• Chasing of invoices both internal and external
• Thanks Generating Meeting documentation

• You will support colleagues in resolving help desk calls, and build own competence in the solutions we offer and customer support.
• You will learn to support our customers on various software products, some of these integrate with Active Directory so the willing to learn this area of IT would be beneficial. This will be on live customer sites using remote access tools, which are fully integrated with our internal support desk software. It may also at times be onsite at customers premises.
• Build skills in the use of our solutions and a deep understanding of the products so that you can independently address customer needs, this will require a good understanding of fault finding various scenarios.
• Ensure calls and installation projects are correctly managed and reported so that we can understand team utilisation and effectiveness.

An understanding or willing to learn the following areas will be required for this role:

• · Active Directory local and cloud based
• · IPv4, subnets, gateways etc.
• · Windows, Mac and Android Operating Systems
• · Understanding the principals behind DNS and DHCP
• · OCR, PCL and Postscript Drivers,
• · Printer ports and administration of all areas of print management