The position of Apprentice IT Infrastructure Technician requires a talented and enthusiastic apprentice to work under the guidance of an appointed mentor and will consist of spending time with all of the teams working for the company, to gain a full overview of the various departments in line with the apprenticeship requirements.

They will be based in Fleet Hampshire but will expected to travel to customers sites in London.

Tasks include:

• Working within various teams and with variety of team members
• Developing Knowledge & skills under guidance and in line with their studies
• Be instrumental in writing technical documentation under guidance and in line with their studies
• Identify the strengths and weaknesses of solutions
• Identify problems under guidance and contribute towards solutions

This is a challenging and varied role, and will only suit a self-motivated individual wishing to begin a career in sales. Full training is given both internally and externally on our products, solutions and customer references. This role involves travel within the UK.

Key Responsibilities:

• Running your own sales campaigns whether into prospects or existing customers, with support from the sales team, suppliers and manufacturers
• Engage with prospects and customers, on the phone, face to face and written.
• Position our IT products and solutions, all the way through to the actual sale
• On-going customer account management

You will be the first point of contact for a wide range of customers as part of our talented help desk team. It will be advantageous for you to have some experience in IT technologies. Your day to day roles will typically include:

• Use of remote tools to assist customers in troubleshooting problems
• Remote/onsite support and project-based work (Travel to customer’s office for support/install with senior staff members)
• Build and maintain customer and partner rapport
• Manage technical issues, solutions, and sales opportunity progress by creating cases within the company help desk system
• Manage case escalation to maintain forward movement on customer issues
• Ensure clear, professional communication between the team and customer
• Create and maintain self-help documents
• Continue education by attending training sessions and reading technical documentation
• Research IT and telecoms products, we use and could use in the future to expand our catalogue of products we offer to clients.

As an IT Technical Sales Apprentice, you will be a member of a small team with the MD and two other salespersons yet to be hired. You will be predominently working from home, but please make sure that you are able to travel to Basingstoke for workshops when necessary. In order to support you when working from home, you will have regular Zoom meetings with your tutor and you will need to attend workshops at Basingstoke ITEC on a monthly basis.

• Qualify and close new business opportunities for the IT Salesperson Apprenticeship Programme using the Sandler Selling System Methodology
• Design & implement automated lead generation processes for all Programmes including sequence/cadence rules, personalisation, intent & templates using Salesforce & third-party AI and Machine Learning and other technology tools
• Account Manage all apprentices and accounts including Basingstoke ITEC and develop upsell/cross opportunities to sell other Programmes. The MD will be responsible for the overall account and Basingstoke ITEC relationship
• Design & implement automate lead generation processes to keep data 98% accuracy
• 70% new business
• 30% upselling & cross selling of existing accounts after new business won
• 312 minimum outreach attempts per week
• 16 minimum first conversations per week