Duties will include:

• Deal effectively with a range of customer enquiries and training requirements on the telephone, via email and face-to-face
• Work independently and as part of a team
• Running your own sales campaigns whether into prospects or existing customers, with support
• Holding appointments with prospective & existing students to identify their needs and selling appropriate training packages to them
• On-going customer account management

We have one vacancy within our sales department for motivated and enthusiastic Sales Support Assistants. The successful applicant will be able to engage with our customers and suppliers whether on the phone or via email. A key responsibility will be generating quotes for our customers, so precision and an eye for detail will be essential.

This is a challenging and varied role and will only suit a self-motivated individual wishing to develop their administrative and customer relation skills and willing to be a team member. Full training will be given in order for you to achieve continuous personal and professional development.

The key responsibilities of a Sales Support Assistant include, but are not limited to:

• Taking responsibility for customer quoting using our internal quoting tool
• Processing orders received
• Using FreshSales for opportunities
• Liaising with other departments; and liaising with customers, being professional and friendly
• Looking after Key Account Managers
• Performing general administrative tasks
• Ensuring Health and Safety is maintained at all times

Duties will include:

• Help with answering phones and diverting
• Assisting with emails and orders
• Researching new sales opportunities within UK and Europe, collating in information sheets, internet searching, websites, names telephone numbers etc.
• Assisting with marketing, social media etc.
• Researching and fact-finding competition
• Assist with updating price lists
• Inputting data on CRM programme

Duties will include:

• Deal effectively with a range of customer enquiries and training requirements on the telephone, via email and face-to-face
• Work independently and as part of a team
• Running your own sales campaigns whether into prospects or existing customers, with support
• Holding appointments with prospective & existing students to identify their needs and selling appropriate training packages to them
• On-going customer account management

Duties to include:

• Respond to the hosted solution customer base
• Diagnose VoIP connectivity issues
• System administration on the hosted products that we support
• Understand networking and IP Telephony (Voice over IP (VOIP) in detail, including sip trunking and basic router administration
• Dealing with customers and the IT team over the phone providing guidance where required

This is a challenging and varied role, and will only suit a self-motivated individual wishing to begin a career in sales. Full training is given both internally and externally on our products, solutions and customer references. This role involves travel within the UK.

Key Responsibilities:

• Running your own sales campaigns whether into prospects or existing customers, with support from the sales team, suppliers and manufacturers
• Engage with prospects and customers, on the phone, face to face and written.
• Position our IT products and solutions, all the way through to the actual sale
• On-going customer account management

As an IT Technical Sales Apprentice, you will be a member of a small team with the MD and two other salespersons yet to be hired. You will be predominently working from home, but please make sure that you are able to travel to Basingstoke for workshops when necessary. In order to support you when working from home, you will have regular Zoom meetings with your tutor and you will need to attend workshops at Basingstoke ITEC on a monthly basis.

• Qualify and close new business opportunities for the IT Salesperson Apprenticeship Programme using the Sandler Selling System Methodology
• Design & implement automated lead generation processes for all Programmes including sequence/cadence rules, personalisation, intent & templates using Salesforce & third-party AI and Machine Learning and other technology tools
• Account Manage all apprentices and accounts including Basingstoke ITEC and develop upsell/cross opportunities to sell other Programmes. The MD will be responsible for the overall account and Basingstoke ITEC relationship
• Design & implement automate lead generation processes to keep data 98% accuracy
• 70% new business
• 30% upselling & cross selling of existing accounts after new business won
• 312 minimum outreach attempts per week
• 16 minimum first conversations per week