Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

General office duties:

• Reception cover (note calls are handled by a third party provider)
• Meet and greet visitors and prepare meeting rooms

Compliance:

• File closing
• File audit checklists

Client Service:

• Assisting with mailmerge for sending welcome packs and check in mid way through the transaction
• Assisting with client offboarding

Operations:

• Ad-hoc tasks to assist with smooth running of the office at the direction of the Practice Manager or Office Executive

We are introducing a new IT tech stack, which is an exciting project to get involved in, if it is something the candidate is interested in. We will be training “gurus” in each office to be the go to while assisting others as they get to grips with the new systems.

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will support the residential the conveyancing teams in a wide range of administrative duties.

• Providing fee estimates, opening files, producing standard and ad hoc correspondence, ordering searches
• Handling telephone enquiries, correspondence & emails to provide updates and information
• Drafting and amending letters and legal documents
• Working as part of an office team to provide an efficient and friendly service to our clients
• Take guidance to proactively deal with matters, ensuring clients, estate agents and all interested parties advised of developments at all stages
• Liaising with staff from other Ocean group companies
• Reporting on contracts to clients
• Liaising with other law firms and estate agents when involved in transactions
• Develop knowledge and skills for referral of all Ocean services and ensuring an exceptional customer experience
• Providing assistance to the office conveyancer as required
• Protecting clients’ interests at all times, while taking precautions against potential fraud and money laundering
• Ensuring adherence to service level agreements, ensuring clients’ expectations are met, updated as necessary
• Supporting all team members in providing an exceptional customer experience

Full training will be given in order to complete the above duties to the best of your ability.

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

• Answering calls
• Taking details for quoting purpose
• Request rates from suppliers
• Quote customers
• Monitoring shipments
• Liaise with customers and suppliers with updates
• Booking air and sea freight shipments