Suitable for: For those that provide support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The infrastructure technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
This Apprenticeship standard is designed and delivered to meet the needs of the learner and the employer. The knowledge, skills and behaviours developed will enable the learner to provide support to internal and external customers, whilst helping them to be productive when using technology to do their own jobs.
